Thousands of Internet users are being short-changed by Internet broadband connections that are slower than advertised, Ofcom said on Wednesday.
An independent voice for consumer interest in the communications markets, has-asked Ofcom to take the lead in producing a mandatory code of practice for internet service providers.
The Consumer Panel, which advises communications regulator Ofcom, said there was widespread discontent among computer users that broadband can be frustratingly slow.
> Letter on broadband speeds to Ed Richards, chief executive of Ofcom (pdf)
About the Panel
The Consumer Panel is made up of part-time members with a balance of expertise in consumer issues in the electronic communications sector. There are members representing the interests of consumers in Scotland, Wales, Northern Ireland and England.
Consumer Panel Members are appointed by Ofcom, subject to approval by the Secretaries of State for Business, Enterprise and Regulatory Reform and for Culture, Media and Sport. They are appointed in accordance with Nolan principles for two or three year terms and are eligible for re-appointment. The Consumer Panel is assisted by a small support team.
